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StoryTelling
storytelling techniques
1
As
Access
1
As
Access

Some of the best narratives come from an unfiltered look behind the curtain.

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2
In
Incongruent
2
In
Incongruent

To see or read something that appears out of place grabs attention. The mind strives to reconcile, “what the hell?”

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3
Fa
Failure
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Fa
Failure

No failure, no drama. Virtually all movies and novels depict something going awry.

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4
Cv
Conversational
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Cv
Conversational

Talk and write like a real human being. You can do it!

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5
AC
Atomized Content
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AC
Atomized Content

Packaging bite-­size chunks of a story often resonate with journalists.

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6
Ow
Outward
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Ow
Outward

The opposite of “Me, me, me … and here’s a little more on me.”

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7
Sm
Sausage Making
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Sm
Sausage Making

Sometimes, a backstory on how something happens is more interesting than the core narrative.

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8
Qa
Quantification
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Qa
Quantification

Everyone likes to keep score. Numbers can bring shape to the intangible.

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9
Op
Opinion
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Op
Opinion

Nothing bores like the middle of the road, often viewed by execs as a safe harbor. Have a take.

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10
Wo
Words
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Wo
Words

Words matter. A single word amidst a vanilla page can jar the senses.

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Cx
Context
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Co
Contrast
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Co
Contrast

Comparisons – like the difference between “what was” and “what is” – can help the audience ascertain significance.

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14
Vi
Visual
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Vi
Visual

Even if a picture isn’t worth 1,000 words, visuals accentuate storytelling.

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15
Hu
Humanity
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Hu
Humanity

Faces dominate the covers of business magazines for a reason. Cultivate human touch points in your storytelling.

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16
An
anecdote
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An
Anecdote

Underutilized in business communications, the anecdote brings realness and entertainment value to the story.

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17
Le
Levity
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Le
Levity

Considered the killer app in business storytelling, the mere cracking of a smile is a win.

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18
Dr
Drama
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Dr
Drama

Business storytelling with an entertainment dimension stands out. Enter drama, stage left.

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Pr
Protagonist
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Pr
Protagonist

Transform an executive into a hero, and you’ve got the makings of a happy ending (and a brand-­building moment).

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20
Ba
Barrier
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Ba
Barrier

Here’s one surefire way to cultivate drama: Communicate a barrier and tease out the journey of overcoming that barrier.

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21
Vo
Voice
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Vo
Voice

A distinctive voice can elevate a business story, whether that comes from the company or an individual.

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The Op-Ed as a Platform for Storytelling

The Op-Ed as a Platform for Storytelling

Cracking The New York Times, The Washington Post or a like target with an op-ed is not for the squeamish.

Your storytelling must be crisp, clever and ideally contrarian with a clear point of view (my high school English teacher would be pleased that I was paying attention to the alliteration lesson).

And after articulating the issue, the close must answer the question, “So what can be done?”

An op-ed titled “An Old Scourge Needs a Modern Solution” in The New York Times/IHT last year provides a good roadmap on what it takes to craft a winning op-ed.

Let’s start with the subject matter.

It’s tough to go wrong with a pirate story – just look at Johnny Depp and the “Pirates of the Caribbean” franchise – particularly one that posits crime does pay.

Storytelling techniques bring the problem to life:

How do scruffy vagabonds as young as 16 overpower freighters and defy patrolling warships? And how, even when captured, do these modern pirates get away with their crimes?

Often, the author or the internal review process muddies the clarity of an op-ed by trying to cram too much information into the frame.

The author of the NYT op-ed, Peter Chalk at Rand Corporation, was kind enough to explain how he decided what content made the final cut:

I thought the most relevant (and interesting) information for the reader would be to explain how pirates get away with what they are doing. To many, the fact that this sort of thing goes on at all is a mystery. I just wanted to highlight that engaging in crime at sea is not that difficult and reflects the general unregulated and amorphous nature of the high seas.

At the 10K-foot level, here’s how Peter’s op-ed flowed:

  1. Illustrate the pirate problem
  2. Support the problem with contrarian anecdote
  3. Deeper look at prosecuting pirates
  4. Piracy pays
  5. Ship owners play the odds
  6. Call for actions to solve the problem

Drilling down another level, this op-ed showcases the right content.

It tackled a broad topic with national or global relevance, packaging it as a problem.

The piece hangs off a compelling hook; i.e., piracy goes back hundreds of years but needs to be addressed by modern society (“crime pays” should not be a mantra anywhere in the world).

All is explained with vivid language and a close that articulates a specific call for action.

In fact, the closing paragraph shows how active language and understatement make for a more entertaining read:

Piracy is a crime at sea, but it starts on land. To thwart the Somali piracy career path, the world community should put funds toward protecting local fishing grounds and building a national coast guard capability in Somalia. Then its young pirates might take a different course.

Good stuff.

BTW, it’s worth pointing out that the piracy op-ed makes no mention of Rand Corp.

That’s key.

Op-eds address issues, not companies.

Five Lessons in Counterpunching with Words from Warren Buffett

Staying true to form during the last presidential debate, Donald Trump inferred that all smart business people find loopholes to avoid paying federal taxes, including Warren Buffett.

I tried to come up with a plausible explanation for why Trump thought his comment on Buffett would go unchallenged. Then, the obvious hit me. He doesn’t care. It’s his words against Warren’s words. Trump’s thinking has the quality of Jim Carrey in “Dumb and Dumber” — “So you’re telling me there’s a chance.”

As Time Magazine pointed out, “There is simply too much information for the public to accurately metabolize, which means that distortions — and outright falsehoods — are almost inevitable.” Magnifying the problem, “Mainstream journalists are no longer trusted as gatekeepers to verify the stories that are true and kill the rumors that are false.”

Enter Warren himself.

He crafted the following response.

Some Tax Facts for Donald Trump

Answering a question last night about this $916 million income tax loss carryforward in 1995, Donald Trump stated that “Warren Buffett took a massive deduction.” Mr. Trump says he knows more about taxes than any other human. He has not seen my income tax returns. But I am happy to give him the facts.

My 2015 return shows adjusted gross income of $11,563,931. My deductions totaled $5,477,694, of which allowable charitable contributions were $3,469,179. All but $36,037 of the remainder was for state income taxes.

The total charitable contributions I made during the year were $2,858,057,970 of which more than $2.85 billion were not taken as deductions and never will be. Tax law properly limits charitable deductions.

My federal income tax for the year was $1,845,557. Returns for previous years are of a similar nature in respect to contributions, deductions and tax rates.

I have paid federal income tax every year since 1944, when I was 13. (Though, being a slow starter, I owed only $7 in tax that year.) I have copies of all 72 of my returns and none used a carryforward.

Finally, I have been audited by the IRS multiple times and am currently being audited. I have no problem in releasing my tax information while under audit. Neither would Mr. Trump — at least he would have no legal problem.

The Buffett treatise offers five lessons that can be applied  to business communications when counterpunching a competitor:

  1. Don’t Get Mad:
    Nothing good ever comes from acting on “Hell hath no fury like a billionaire scorned.” Buffet’s clinical language — “Some Tax Facts for Donald Trump” (Is that the perfect headline or what?) — is particularly effective in playing off Trump’s shoot-from-the-thigh behavior. He sets the tone at the outset: “Mr. Trump says he knows more about taxes than any other human. He has not seen my income tax returns. But I am happy to give him the facts.”
  2. Focus:
    It’s easy to use this “wrong” as a springboard to exploit every sign of weakness in a competitor. This isn’t the time for a cathartic experience. While Buffett might be repulsed by Trump’s beliefs on the economy, healthcare and hair restoration, he focuses on the topic at hand.
  3. Minimize Use of Adjectives and Adverbs:
    Again, this relates to Buffett’s academic-like response. It comes across as more persuasive. If anything, boastful adjectives can cause an audience to turn up its baloney detector.

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  4. The Details Matter:
    Why doesn’t Buffett round off the numbers? The level of detail in the numbers delivers realness to his point of view.
  5. Storytelling Brings Out Humanity:
    More than pepper us with numbers and facts, Buffett shares the back story that he’s been paying taxes since he was 13 when he coughed up a grand total of $7 in 1944. The levity allows Buffett, one of the wealthiest individuals on the planet, to come across as one of us.

Buffett doesn’t tell us Trump is wrong.

He shows us Trump is wrong.

As noted in previous posts, if Buffett were willing to take a pay cut, he’d be terrific in a business communications role. For more on Warren, master storyteller, check out “Warren Buffett’s Storytelling Transforms Shareholders Letter into Branding Event” and “Executives Struggle with One of the Most Effective Storytelling Techniques.”