LogoLogo
StoryTelling
storytelling techniques
1
As
Access
1
As
Access

Some of the best narratives come from an unfiltered look behind the curtain.

More
2
In
Incongruent
2
In
Incongruent

To see or read something that appears out of place grabs attention. The mind strives to reconcile, “what the hell?”

More
3
Fa
Failure
3
Fa
Failure

No failure, no drama. Virtually all movies and novels depict something going awry.

More
4
Cv
Conversational
4
Cv
Conversational

Talk and write like a real human being. You can do it!

More
5
AC
Atomized Content
5
AC
Atomized Content

Packaging bite-­size chunks of a story often resonate with journalists.

More
6
Ow
Outward
6
Ow
Outward

The opposite of “Me, me, me … and here’s a little more on me.”

More
7
Sm
Sausage Making
7
Sm
Sausage Making

Sometimes, a backstory on how something happens is more interesting than the core narrative.

More
8
Qa
Quantification
8
Qa
Quantification

Everyone likes to keep score. Numbers can bring shape to the intangible.

More
9
Op
Opinion
9
Op
Opinion

Nothing bores like the middle of the road, often viewed by execs as a safe harbor. Have a take.

More
10
Wo
Words
10
Wo
Words

Words matter. A single word amidst a vanilla page can jar the senses.

More
12
Cx
Context
13
Co
Contrast
13
Co
Contrast

Comparisons – like the difference between “what was” and “what is” – can help the audience ascertain significance.

More
14
Vi
Visual
14
Vi
Visual

Even if a picture isn’t worth 1,000 words, visuals accentuate storytelling.

More
15
Hu
Humanity
15
Hu
Humanity

Faces dominate the covers of business magazines for a reason. Cultivate human touch points in your storytelling.

More
16
An
anecdote
16
An
Anecdote

Underutilized in business communications, the anecdote brings realness and entertainment value to the story.

More
17
Le
Levity
17
Le
Levity

Considered the killer app in business storytelling, the mere cracking of a smile is a win.

More
18
Dr
Drama
18
Dr
Drama

Business storytelling with an entertainment dimension stands out. Enter drama, stage left.

More
19
Pr
Protagonist
19
Pr
Protagonist

Transform an executive into a hero, and you’ve got the makings of a happy ending (and a brand-­building moment).

More
20
Ba
Barrier
20
Ba
Barrier

Here’s one surefire way to cultivate drama: Communicate a barrier and tease out the journey of overcoming that barrier.

More
21
Vo
Voice
21
Vo
Voice

A distinctive voice can elevate a business story, whether that comes from the company or an individual.

More

How Did the City of Chattanooga Land a New York Times Feature?

How Did the City of Chattanooga Land a New York Times Feature?

If you’re like me, you picked up last Tuesday’s New York Times and thought WTH? (OK, maybe it wasn’t “what the heck,” but you get the drift.)

How did feel-good storytelling on the City of Chattanooga end up above the fold in The New York Times?

The New York Times Business Section Article

I’m sure officials from numerous cities who have invested zillions of dollars in Internet infrastructure read the headline, “A City Wired for Growth” and immediately wondered why the NYT didn’t choose them. It’s not every day that you see a city of roughly 172,000 people lauded by The New York Times for business practices.

I’m guessing that Chattanooga’s version of an economic development team pitched the story. It’s also possible that the journalist, Edward Wyatt, who’s based in Washington, D.C., and covers Internet policy, overhead some FCC suits lamenting the fact that other cities haven’t followed in Chattanooga’s boots and proactively pursued the angle.

Regardless, reverse-engineering the storytelling reveals all the assets you would expect in a NYT feature:

  • Great nickname: “Gig City” is right up there with “Snoop Dog and “Dr. J”
  • Contrarian dimension: Advanced technologies conjure images of Austin, Silicon Valley and Seattle, not a place with a view of the Appalachian Mountains
  • Contrast Vignette A: 33 seconds to download a two-hour high-def movie in Gig City versus 25 minutes for the average city
  • Contrast Vignette B:  Named America’s most-polluted city in 1969 versus clean air, new waterfront and downright artsy
  • Contrast Vignette C: When Internet service at 100 megs per second is available, on average only 0.12 percent subscribe versus 33 percent of Chattanooga households and businesses subscribe to such a service
  • Quantifying the How: Federal grant of $111 million allowed the city to accelerate construction of a planned fiber-topic network
  • Game-changing example: Quickcue moved here in 2011, snagged $3M in investment and sold for a bundle to OpenTable
  • Requisite failure: Chattanooga dumped millions into a citywide Wi-Fi network that isn’t used
  • Quote that rhymes:  “This is a small city that I had never heard of. It beat Seattle, New York, San Francisco in building the Gig. People here are thinking big.” ~ Toni Gemayel who moved his startup from Tampa

That’s how the City of Chattanooga pushed the big boys aside for a day and landed a chunk of real estate in the New York Times.

How Does a B2B Customer Story Crack The Wall Street Journal?

Virtually every national and global company desires coverage in the business media. For B2B players, this quest presents an additional hurdle in shaping a story that the average Joe will understand, much less care about.

For those who toil in the B2B arena, the pursuit of business media is not a job for squeamish. Often, the activity starts with educating the client that product announcements — “The Opaque security suite protects enterprise and government customers once and for all” (from an actual news release) — won’t open doors at business publications like The Wall Street Journal.

With this in mind, it’s instructive to reverse-engineer a story from a B2B company that did land in the business media, a SAP customer story in The Wall Street Journal.

SAP customer story Wall Street Journal screenshot

How did SAP pitch and package the story in a way that caused the journalist (and her bosses) to green light the piece?

First, they targeted The Wall Street Journal’s CIO channel, a natural for this type of enterprise customer story. Zeroing in on a specific section in a media property increases the probability for success. And they pitched a journalist, Kim Nash, who has over 20 years of experience covering enterprise computing for trade publications such as Computerworld and CIO Magazine and knows her way around transaction processing.

Next, they offered the Smithfield customer story as an exclusive. By exclusive, I mean only the Journal would gain access to Smithfield’s global CIO for an interview.

Before going further, it’s worth acknowledging that high-profile names help in selling this type of story. SAP, the vendor, and Smithfield as the customer are both multi-billion dollar companies. Still, these lessons apply even if you’re an enterprise startup. It’s just going to take a little more guile — and luck — in pushing the story up the hill.

Even with the clout that comes from big brands, SAP pitched a narrative that plays at the industry level: As CIOs increasingly favor cloud computing over constructing new data centers, here’s a CIO moving all applications to the cloud.

Drilling down to the next level, the story quantifies the move:

  • Saves 20 percent in IT costs
  • So far, has moved about 30 percent of its systems to the cloud
  • Aims to cut the number of applications by 40 percent

The hard numbers make a difference though I was surprised that Smithfield didn’t divulge its IT savings with a bottom line number. It must have convinced the Journal that its total IT spend shouldn’t be in the public domain for competitive reasons.

And the story offers the type of details that bring texture to the storytelling like:

“The company processed 30.5 million hogs at nine U.S. plants in 2015. Nathan’s Famous hot dogs, Armour smoked sausage and other packaged meats are put together at 33 plants across the U.S. Its breeding facilities are also run separately.”

And my personal favorite that uses the classic before-and-after storytelling technique:

For example, a processing plant that sends pig parts to a packaging plant currently accounts for the transaction as a sales order. With an integrated ERP system, the transaction would be handled as an intra-company shipment through a shared transportation system. This is more efficient and costs less.

The choice of words do come into play. While it’s the journalist who’s crafting the story, I still give SAP credit for offering the right pool of content to draw from. There’s something about the phrase “pig parts” in an enterprise software case study that jars the reader in a way that an equivalent phrase like “sections of the animal” doesn’t.

Of course, the vignettes of the overarching narrative all relate back to the core pitch — cloud computing delivers benefits over the traditional data center.

Taking these elements together, you’ve got a fighting chance to gain the ear of a business publication.

Though it doesn’t relate to the actual pitch, you’ll notice that the Journal story includes SAP competitors Microsoft and IBM. Obviously, I don’t know how the SAP executives reacted to seeing their competitors piggy back (couldn’t resist) on their case study and gain a mention in The Wall Street Journal for free. But this is the price of admission when pitching the business media with the journalist striving to frame a vendor story — in this case Smithfield moving to the cloud thanks to SAP — with an industry context.

I raise this final point because nothing is more discouraging than navigating the business media labyrinth to the finish line for a win only to have your executives infuriated that competitors also appeared in the story.