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StoryTelling
storytelling techniques
1
As
Access
1
As
Access

Some of the best narratives come from an unfiltered look behind the curtain.

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2
In
Incongruent
2
In
Incongruent

To see or read something that appears out of place grabs attention. The mind strives to reconcile, “what the hell?”

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3
Fa
Failure
3
Fa
Failure

No failure, no drama. Virtually all movies and novels depict something going awry.

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4
Cv
Conversational
4
Cv
Conversational

Talk and write like a real human being. You can do it!

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5
AC
Atomized Content
5
AC
Atomized Content

Packaging bite-­size chunks of a story often resonate with journalists.

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6
Ow
Outward
6
Ow
Outward

The opposite of “Me, me, me … and here’s a little more on me.”

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7
Sm
Sausage Making
7
Sm
Sausage Making

Sometimes, a backstory on how something happens is more interesting than the core narrative.

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8
Qa
Quantification
8
Qa
Quantification

Everyone likes to keep score. Numbers can bring shape to the intangible.

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9
Op
Opinion
9
Op
Opinion

Nothing bores like the middle of the road, often viewed by execs as a safe harbor. Have a take.

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10
Wo
Words
10
Wo
Words

Words matter. A single word amidst a vanilla page can jar the senses.

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12
Cx
Context
13
Co
Contrast
13
Co
Contrast

Comparisons – like the difference between “what was” and “what is” – can help the audience ascertain significance.

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14
Vi
Visual
14
Vi
Visual

Even if a picture isn’t worth 1,000 words, visuals accentuate storytelling.

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15
Hu
Humanity
15
Hu
Humanity

Faces dominate the covers of business magazines for a reason. Cultivate human touch points in your storytelling.

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16
An
anecdote
16
An
Anecdote

Underutilized in business communications, the anecdote brings realness and entertainment value to the story.

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17
Le
Levity
17
Le
Levity

Considered the killer app in business storytelling, the mere cracking of a smile is a win.

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18
Dr
Drama
18
Dr
Drama

Business storytelling with an entertainment dimension stands out. Enter drama, stage left.

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19
Pr
Protagonist
19
Pr
Protagonist

Transform an executive into a hero, and you’ve got the makings of a happy ending (and a brand-­building moment).

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20
Ba
Barrier
20
Ba
Barrier

Here’s one surefire way to cultivate drama: Communicate a barrier and tease out the journey of overcoming that barrier.

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21
Vo
Voice
21
Vo
Voice

A distinctive voice can elevate a business story, whether that comes from the company or an individual.

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Omnicom and Publicis Finding It Tough to Stay on Message

Omnicom and Publicis Finding It Tough to Stay on Message

The couple looked so happy after the big day.

Now as the “sausage making” behind the Omnicom/Publicis merger makes its way to public view, you might want to close your eyes.

It’s not pretty.

The Wall Street Journal reported on Friday that “battles over power and position” threaten to torpedo the merger. Sounds like the elements of a Shakespearean tragedy minus everyone dying at the end.

In my Big-Gulp analysis last year, I questioned how the transaction would benefit current and prospective clients. Now we learn from the Journal that the companies are fighting over who will be – this is rich – the acquirer and who will be the acquiree.

I can imagine the dialogue between the heads of Publicis and Omnicom, Maurice Levy and John Wren going something like this:

Levy: Even though we are absolutely a merger of equals, we still must designate an acquirer and acquiree for accounting purposes.

Wren: That’s bullshit. Excuse my French.

Levy: Actually, that’s an American word. In French, we would use the word “conneries” to express such a point of view.

Wren: You know what I mean

Levy: Actually I don’t. Because during negotiations you called this issue– hold on and let me pull out my notes so I can be precise. Right. You called this a “minor and inconsequential detail.”

Wren: C’mon Maurice.

Levy: Don’t you “C’mon me.” Since it’s minor and inconsequential, what is the harm in Publicis being the acquirer?

Wren: Because the public will then perceive that we’re not a merger of equals and that Omnicom is subservient to Publicis.

Levy: John, we have 130,000 of the smartest communicators in the world. Certainly, we can pull together a small team of say, 80 people to ensure the “merger of equals” message doesn’t get lost in what we both agree is nothing more than a technicality.

Wren: Hmmm.

Levy: Let’s turn this into a team-building exercise. We’ll take 40 staffers each from Publicis and Omnicom. Think about it. We have a task force of equals figuring out how to communicate a merger of equals. The symmetry is beautiful.

Wren: But who will be in charge of the task force?

Levy: We’ll have co-leaders, again showing the world that …

Fellas, did you consider that this “little” detail might need closure before signing off?

And I guess the investment bankers didn’t want to force the issue for fear of losing their tidy piece of change for the transaction.

To understand the mentality at Publicis, check out the Wikipedia page for “Publicis Omnicom Group” which went live on July 28, 2013, the day the merger was announced (obviously, didn’t get the memo that Wikipedia frowns on commercial use). In the organization’s capsule that I’ve captured below, skip to the “key people” section.

publicis omnicom merger

One doesn’t need a PhD in behavioral psychology to notice Publicis lands two people on the key-people list compared to Omnicom’s one. I smell trouble.

Given that this issue has lingered for eight months, we can assume whoever does becomes the acquirer will have coughed up some concessions to melt the stalemate.

A few comments on the recent media coverage:

  • WPP CEO Martin Sorrell knows how to pile on in this case with a pithy sound bite: “You have one talking Chinese and the other Japanese.”
  • Nothing good ever comes from a CEO saying “there is no Plan B.”
  • It irks me that journalists continue to call Omnicom and Publicis “advertising firms.” If you compared service revenue for advertising and communications (PR+) from the two companies stripping away paid media, that massive revenue gap disappears.

Looking to the future, there must be at least one media training module between Publicis and Omnicom to get both entities on the same page.

We’ll see.

“Drama” Before The New York Times Launched its Website Again Proves Life is Better Than Fiction

Earlier this year The New York Times celebrated the 20-year anniversary of its website.

Prior to the launch, the paper’s online reach depended on that “pioneer of online media,” AOL.

Friend, colleague and periodic co-trainer for our storytelling workshops, Peter Lewis, wrote the introduction story. But before taking a look at his words from Jan. 22, 1996, Pete was good enough to reminisce about some of the “drama” that led up to the big day.

Rewinding the tape to 1985, Pete was an editor at The New York Times reporting into Abe Rosenthal who convened a small task force and asked participants to imagine “The New York Times in the Year 2000.” Pete’s portrayal of the NYT on a computer screen didn’t quite elicit the response he hoped for. “As I remember it Abe and Arthur Gelb, the managing editor, listened for about 30 seconds before impatiently waving me off. Gelb asked, ‘How do we know that this Internet isn’t just a fad, like CB radio?’”

Around nine years later, Pete persuaded Bill Stockton, then the business editor, to make him the paper’s full-time “foreign correspondent in cyberspace.”

His argument went like this —

“There were some 35 million people using the Internet, more than the population of Poland, and, after all, we maintained a foreign correspondent in Poland.”

You have to admit. It’s a persuasive argument once you get past the question, can there really be a correspondent in cyberspace?

Continuing with our narrative, John Markoff then broke the story about Marc Andreessen and the Mosaic browser, and the land rush for Web domains was on.

New York Times business technology computer link

Love the lead:

“Think of it as a map to the buried treasures of the Information Age.”

It turns out that John personally registered the nyt.com domain. Pete asked one of the execs (who will remain nameless to protect the guilty) for approval to spend $35 to register nytimes.com. After being told, “No one here has any interest in the Internet,” and being the enterprising sort, he registered it himself.

It wasn’t until more than a year later that Pete got a call from that same exec asking him to transfer ownership of nytimes.com to the paper. He willingly did, only asking that they reimburse him for the 35 bucks.

Shortly after, the paper anointed him to write “The New York Times on the Web” story which I’ll cover on Wednesday.

BTW, Pete still waiting for the 35 bucks.